Set It and Don’t Forget It

Wouldn’t it be great if everyone in your office did things right?  I believe they can.  Leadership has a couple of key tasks to make that happen: set expectations and make sure they are followed.  I spent this past week in Nebraska working with a multitude of people and the most common denominator I found was a frustration of having no expectations or having them but no...
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Have you lost your senses?

Well, laryngitis has set in.  Not a good deal for a speaker.  However, I have no speaking engagements until next week and I am hoping with a lot of care and keeping quiet that my voice will return to its full glorious self.  It has been a challenge since I put off most of my phone calls this week until today.  Obviously, that is not happening – at least not in the normal...
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