It’s No, But Yes

Posted by on Aug 22, 2011 in Burnside Dynamics, communication, professional | 0 comments When you have to say no to a customer, figure out how to say yes within reason.  Sometimes we have to think outside the box to find another angle to the end.  If your immediate respose is, “we can’t do that” – don’t stop there.  Tell me what you CAN do.  Many customers will appreciate the option.  Just stopping at no can lose customers.  However, continuing...
read more