Their Problem is YouPosted by bdynamics on May 21, 2012 in Burnside Dynamics, communication, Goals, professional | 0 comments
In my management coaching I get asked quite often what to do about a particular employee or a particular problem. The place I like to begin is at the beginning. Sometimes easier said than done because most people don’t realize that there is a beginning.
My first question is, “What was the expectation you set?” I generally get a response of “What?” People don’t understand that if they don’t make their expectations clear, people can’t attain them. We keep so much in our heads and just expect others to get what we want them to do without being explicit.
So, how do we do it? Draw them a picture either literally or at least verbally. Tell them what you want done and by when. Be careful about just inferring statements. Don’t play games. People need to know what you mean and not try to decipher the code. Keep in mind that this also goes for things you don’t want people to do. Let them know that as well.
Clear expectations will lead to clear results.